ERNs® are a value proposition to all stakeholders with: 

• employee retention rates of 85-98%
• an employer ROI average of over 500%
• informal regional human resource networks
• decreased employee reliance on public assistance
• increased family financial stability

While the initial focus was on low-wage workers receiving public assistance, all member company employees access success coaching and training. Employees who do not receive public benefits may seek services from an employer-funded “case worker”. Any employee from any level can benefit from lower stress that comes from a listening ear and/or resource expert.

Success coaches work with employees to develop and follow family financial literacy and plans. They connect employees with asset development and debt reduction tools such as emergency loans. These loans through local financial institutions promote savings to establish emergency funds and Individual Development Accounts. Success coaches also work with employees to achieve long term goals such as homeownership.

ERNs® partner with help other organizations fulfill their missions including: 

• small to mid-sized companies
• public health and human services
• workforce development agencies
• private non-profits
• community banks and credit unions
• community colleges and vocational training organizations
• local, regional and national foundations and United Ways

ERN® success coaches are not in central, social service locations but on-site at participating company workplaces. Success coach promotion, accessibility, availability, and relationship building are keys to the ERN® success. Employees have immediate and direct access to counseling and referrals while employers retain workers whose social issues might otherwise result in termination. Success Coaches are also available remotely if more convenient for the employee or during a shutdown.

Success coaching is fully integrated into human resource protocols from recruitment/interviewing to termination. Events such as employee lateness and absenteeism or poor performance trigger human resource managers or supervisors to make referrals to the success coach. Employees are also able to contact their success coaches independently. Confidentiality is ensured by the success coach being separate from the company and maintaining a balance of appropriate communication with human resource personnel.

ERNs® support career laddering through shared seat training, referrals to skills building opportunities; offering GED, English as a Second Language and computer classes; and facilitating employee movement into higher paying jobs.

A variety of customized outreach tools are available for general promotion and employer recruitment such as logo, webpage, PowerPoint presentation and engagement flyer. For maximum utilization, employee outreach materials are offered including business cards, brochure, poster, Getting Ready to See Your Success Coach flyer, “Who’s Your Success Coach” flyer, Facebook page, and newsletter with success stories and success coach tips.

ERN® Data Solutions provides a customizable platform for communication and data input. Metrics and reporting capabilities demonstrate employee utilization, community resource leverage, and return on investment for employers in the form of monthly dashboard reports, discussed at monthly board meetings. Annual key performance indicator infographic reports are also offered to communicate individual and national impact for various stakeholders.